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An enquiry received, sent to the right place and followed through to a reply. We connect your website to your tools and improve the journeys that matter to your customers.
One decision informs the next
Read the actual journeys. Locate what helps and what holds people back.
Everything is included every month
Design the agreed pages, forms and connections to your contact, payment or calendar tools, then adjust them to how you use them.
Improve content, links and technical details that help people discover your business.
Reply within 48 hours through a direct channel under the agreed terms, and prioritise work according to the issue.
Track visits and enquiries, explain the available figures and decide which adjustments are useful.
Difference from Essential
Essential: Create your website and learn to manage it.
Performance: Connect your website to your tools and improve journeys with ongoing support.
Send website enquiries to your customer management tool and follow each one from first contact to follow-up.
Connect the shop to payment, stock or order tools to reduce repeated data entry.
Explain your product, make registration easier and understand where visitors encounter difficulties. To build the application itself, see our custom service.
Connect programmes, registrations or ticketing to the information published on your website.
We choose the journeys to improve and check the tools to connect. The scope, data needed and milestones are agreed before work begins.
We build the features and test the exchanges between tools with your team. Each release follows the agreed schedule.
We observe usage, resolve difficulties and work through the next priorities during the partnership.
How we work: understand, observe, choose, review.
See the full methodA focused scope: connect your tools, train your team and set up measurement.
A first version launched, then the selected tools connected in stages and journeys improved according to agreed priorities.
Why a monthly fee? It covers the agreed work and support. The proposal sets out the features, connections, indicators and support terms.
Bramois, Sion, Valais. We work across French-speaking Switzerland.
This provides time to build, test and improve connections and journeys. The first release dates are set according to the project, independently of the end of the contract.
The website development, business tool connections, SEO and support defined in your proposal. Priorities, scope limits and any third-party service costs are set out before work begins.
We check how your tools exchange information, their access requirements and limits. We then agree on the feasible connections, data exchanged and conditions of use.
We define indicators useful to your business: enquiries, registrations, bookings or other measurable actions. We explain what the data supports and what it does not measure.
Performance connects your website to existing tools and journeys. Custom suits a specific platform or application with additional technical and organisational requirements.
Tell us about the tools you use and the steps you would like to simplify.